We Apologize!! When Tech Companies said Sorry in 2009

Posted: December 27, 2009 in All Categories, Apps, Firmware, Gaming, hardware, Smartphones, Software, Tech Encore
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Here we are, another year ends by and the dawn of a new year!!. We all look back each year to see what went wrong more than what went right, to make sure it is done right the year after, so I thought let me end my blog this year with “times when IT cos said sorry in 2009”, some funny, some foolish, some unwanted, whatever read on for some interesting and funny mistakes ;),,, this year we saw several big IT giants issue regret letters after public outcry. Internet search giant Google had to apologise more than once in 2009, Microsoft too had to say sorry on charges of racial discrimination. The list included many other big names too. Here’s where and why technology companies issued public apology in 2009.

Tech Sorry - ravikanthl.co.cc

    1) Gmail goes offline, Google goes red-faced

Even this year we saw Google’s Gmail continue its march on the growth track. However, as Gmail grew, so seemed to be the woes for its users. The year saw Gmail services getting disrupted several times, sometimes these outages were regional while on other occasions global. Consequently, the search giant Google had to often extend apology to its sea of users for the inconvenience suffered.

The latest outage occurred in September. According to the company, the outage saw Gmail going offline for a “majority” of its email users, including its paid consumers. Earlier in May, millions of people were cut off from Google’s search engine, e-mail and other online services after too much traffic was routed through computers in Asia. About 14 per cent of Google’s users encountered problems with the Internet’s No. 1 search engine.
The frequent outages made analysts wonder if Gmail is getting too unwieldy for the search giant to manage.

    2) Microsoft repents ‘photo editing’

Software giant Microsoft found itself at the end of a racism row forcing it to tender an apology. The software leader apparently altered a photo in a company advertisement on its website to change the race of one of the people shown in the picture. A photo on the company’s US website showed two men, one Asian and one black, and a white woman seated at a conference room table. However, on the website of Microsoft’s Polish business unit, the black man’s head was replaced with that of a white man. The colour of his hand remained unchanged, this was really funny, not at least for the tech part but the culture they adopt. 🙂

    3) Google sorry again, this time for first lady

Don’t worry where’s Microsoft there’s Google, Internet search giant’s image results recently created a stir when it was pointed out that the image results for US first lady Michelle Obama showed a racist image in the top results. The image search result which showed Michelle Obama as a monkey women was later removed by Google.

Google also apologised for the image. In a statement, the company said, “Sometimes Google search results from the Internet can include disturbing content, even from innocuous queries.” “We assure you that the views expressed by such sites are not in any way endorsed by Google,” the statement added. Google also ran several advertisements to explain the appearance of racist and anti-Semitic material in its search results.

    4) Vista a mistake: Microsoft CEO

I did try there beta versions earlier and my first thought, what a flop Microsoft, Over the years, Vista has witnessed criticism from several quarters. However, for the first time the operating system was laughed off by none other than the company’s CEO itself, just like me heheheh 😉

Ahead of the launch of its new operating system Windows 7 in October, Microsoft laughed at Windows Vista which according to its CEO tarnished the company’s reputation. At an event, Microsoft chief executive Steve Ballmer said that the company never recovered from the poor performance of Vista. Ballmer was qouted as saying, “We got some uneven reception when [Vista] first launched in large part because we made some design decisions to improve security at the expense of compatibility. I don’t think from a word-of-mouth perspective we ever recovered from that.” Good words there from our tech mammoths, what about those who are still using Vista 😦

    5) Apple sorry for Baby Shaker app

I told you there is every reason which will make you sorry for, Apple stirred almost anything on there i-Phones isn’t, this time they stirred the wrong one.. Just three days after launch, Apple pulled the plug on its Baby Shaker app. The application was pulled following a strong protest from child advocacy groups who termed the app highly offensive.

The 99-cent application created by Sikalosoft allowed users to silence a virtual screaming baby by violently shaking the iPhone. The app description showed, “Never, never shake a baby.” It also advised, “See how long you can endure his or her adorable cries before you just have to find a way to quiet the baby down.” In a statement Apple apologised for allowing Baby Shaker into the iTunes store, and said, “This application was deeply offensive and should not have been approved for distribution on the App Store.” There you go, Apple..

    6) Amazon apologises for Kindle book deletions

In July this year, Amazon CEO Jeff Bezos issued an apology over a surprise deletion of books that Kindle owners had purchased and downloaded to their devices.

Bezos apologised in a posting on the Kindle Community forum for the deletion of two books, George Orwell’s Animal Farm and Nineteen Eighty-Four, explaining that the company will be changing its policy in the future.

“This is an apology for the way we previously handled illegally sold copies of Nineteen Eighty-Four and other novels on Kindle,” “Our ‘solution’ to the problem was stupid, thoughtless and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.”

    7) VMware says sorry to Microsoft

Here is another Sorry man, VMware’s Scott Drummonds apologied to Microsoft after posting a YouTube video that misled viewers on the reliability of Microsoft’s Hyper-V.

The video showed Microsoft Hyper-V crashing while running VMware’s VMmark platform. The video also implied that Hyper-V crashes caused April’s massive TechNet and MSDN outages. Scott Drummonds’ apology reads, “The video was a bit hyperbolic in its dramatization of Hyper-V’s reliability. Unfortunately, my intention to stir the pot with eye-poking banter has put my credibility and by association VMware’s credibility in question among some of you. … We will absolutely work our best to live up to the high standard you’ve come to expect from us. And when we mess up, we’ll be the first to address the mistake head on.”

    8) Yahoo apologises for lap dance

The Climax ends with lap dance story from Yahoo, In October 2009, Yahoo apologised to its Taiwanese clients over a lap dance show organised during its brainstorming meeting for Internet engineers in Taipei.

The rare move came after girls wearing bras and miniskirts performed in front of male participants seated on stage during an event that was part of a Yahoo Hack Day, where developers work on creating new web applications. Chris Yeh, head of the Yahoo Developer Network said in a statement, “This incident is regrettable and we apologise to anyone that we have offended.” Heck we all missed that Yahoo Hack Day..

That all folk for this year, Mistakes are everywhere who cares them now a days unless u own one seriously 🙂 Hope you have a great and SORRY-less 2010 year, Catch you in 2009, Ooops SORRY, that’s my last SORRY this year, Catch you in 2010 🙂 …

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